| REFUND/RETURN POLICY 2 BUSINESS DAYS Animals or products for refund/return must be in original condition Receipt must be present for refund. Returns/Exchanges/Refunds of animals or products not in original condition or packaging will be at the discretion of store management. original condition means The condition in which the product or animal left at the time of purchase. This includes any retail packaging INTACT and no alterations of any kind to an animal including, but not limited to clipped wings, spay/neuter, and overall health. The refund/return policy time period is designed to allow our customers to return items which may not fit or are not appropriate for the purpose for which they were purchased. The refund/return policy IS NOT designed to allow for temporary use of an item. Receipt must be present for refund We offer discounts, coupons, in store specials, and package deals on a regular basis and without a receipt we have no way of verifying what you paid for an item or animal. Discretion of store management we want to accommodate our customers as best we can, if a product or animal fails to meet their expectations. When a product is returned either opened or not in the original packaging as purchased, it is typically not resaleable in our store. all losses would mean higer prices, our prices are lowest in area. In some cases for certain products there may be manufacturer's guarantees which we can utilize for our customer or the customer can contact the manufacturer directly, we can give you the information. Many products instruct that if the customer is not satisfied with the performance of a product, the customer can contact the manufacturer directly and not the retail store in which the product was purchased. We stand behind the products we stock and the animals we provide. If it is clear that the product or animal failed to meet our customers needs or expectations due to a condition that existed prior to purchase, we will do all that we can to facilitate an exchange or refund within the return/refund period only. For all our customer's protection will NOT allow return/refund/exchange if any of the following occur: 1. Open Food, Bedding, Treatments, or other consumable items that are either consumed directly by or come in direct contact with an animal. 2. Soiled or obviously worn clothing or other accessories beyond a simple try-on. 3. Animals which have obviously been mistreated or inappropriately cared for to an extent to cause severe health problems or death. We reserve the right to conduct an interview to determine if proper housing, diet, water, and other basic necessities were provided to the animal. In some cases we may confiscate the animal and file a report with the appropriate authorities if there appears to be intentional neglect. AQUATIC FW OR SW FISH & ANIMALS Aquatic fish and animals that exhibit severe health problems or death within the 2 business day return period WILL NOT be refunded or exchanged without a satisfactory water sample, receipt, and specimen. A satisfactory water sample will test negative or near negative for ammonia and nitrites, and nitrate level below 80ppm. Sample must be in a clean, appropriate container (we recommend sandwich size zipped plastic baggie). Any aquatic fish or animal that has apparently been eaten or intentionally killed by a tankmate WILL NOT be refunded or exchanged. THANK YOU FOR UNDERSTANDING OUR POLICY |
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